Service Description

Heavy Duty Security Co. shall provide services related to designing, delivering, operating, monitoring, maintaining, transitioning, and decommissioning solutions for both secure and non-secure voice systems. This includes both existing systems as well as new installations. The voice systems will vary in size, location, network configuration, and functionality. This may include, but is not limited to engineering, furnishing, installing, and maintaining of legacy Private Branch Exchange (PBX) systems, Hybrid Voice over Internet Protocol-Time Division Multiplex (VoIP-TDM) systems, VoIP Systems, Automatic Call Distribution (ACD) systems, Intelligent Call Routing Systems, Healthcare and benefits specific systems, call center specific systems, and Interactive Voice Response (IVR) Systems. This will include working with leased voice solutions from telecommunications carriers.