Our Mission: Protect Your Business
Heavy Duty Security is an Information Technology Startup Company that provides enterprise-level Information Technology Service Management - ITSM solutions. Our team works to protect your business from cyber attacks and threats.
Our Mission: Manage the Service Value Chain
An operating model which outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services.
Plan
Ensure a shared understanding of the vision, current status, and improvement direction for all products and services across the organization.
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Strategic, tactical, and operational plans
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Portfolio decisions for design and transition
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Architectures and policies for design and transition
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Improvement opportunities for improve
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A product and service portfolio for engage
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Contract and agreement requirements for engage.
Engage
provide a good
understanding of stakeholder needs, transparency, and continual engagement
and good relationships with all stakeholders.
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Consolidated demands and opportunities for plan
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Product and service requirements for design and transition
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User support tasks for deliver and support
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Improvement opportunities and stakeholders’ feedback for improve
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Change or project initiation requests for obtain/build
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Contracts and agreements with external and internal suppliers and partners for Design & transition and obtain/build
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Knowledge and information about third-party service components for all value Chain activities
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Service performance reports for customers.
Improve
Ensure continual
improvement of products, services, and practices across all value chain
activities and the four dimensions of service management.
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Improvement initiatives for all value chain activities
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Value chain performance information for plan and the governing body
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Improvement status reports for all value chain activities
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Contract and agreement requirements for engage
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Service performance information for design and transition.
Design and transition
Ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market.
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Requirements and specifications for obtain/build
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Contract and agreement requirements for engage
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New and changed products and services for deliver and support
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Knowledge and information about new and changed products and services to all value chain activities
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Performance information and improvement opportunities for improve.
Our Mission: Protect Your Business
Heavy Duty Security is an Information Technology Startup Company that provides enterprise-level Information Technology Service Management - ITSM solutions. Our team works to protect your business from cyber attacks and threats.
Obtain/build
Ensure that service components are available when and where they are needed, and meet agreed specifications.
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Service components for deliver and support
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Service components for design and transition
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Knowledge and information about new and changed service components to all value chain activities
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Contract and agreement requirements for engage
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performance information and improvement opportunities for improve.
Continual improvement
Continual improvement takes place in all areas of the organization and at all levels, from strategic to operational. To maximize the effectiveness of services, each person who contributes to the provision of a service should keep continual improvement in mind, and should always be looking for opportunities to improve.
Deliver and support
Ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.
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Services delivered to customers and users
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Information on the completion of user support tasks for engage
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Product and service performance information for engage and improve
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Improvement opportunities for improve
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Contract and agreement requirements for engage
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Change requests for obtain/build
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Service performance information for design and transition.
Key concepts of service management
A shared understanding of the key concepts and terminology of ITIL by organizations
and individuals is critical to the effective use of this guidance to address real-world
service management challenges. To that end, this chapter explains some of the most
important concepts of service management, including:
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The nature of value and value co-creation
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Organizations, service providers, service consumers, and other stakeholders
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Products and services
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Service relationships
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Value: outcomes, costs, and risks.
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We Take Pride in Our Numbers
2
Years of Experience
50+
Clients Served
100M+
Devices Secured
3
Offices Worldwide
10+
Cybersecurity Certifications
Our Partnerships
