Service Description

Heavy Duty Security Co. shall support IT hardware, operating systems, installation of software, monitoring and adjusting system performance, application of patches, security updates and service packs, repairs and upgrades of IT hardware. Heavy Duty Security Co. shall monitor system resources such as processor, memory and disk utilization using automated monitoring tools, analyze system logs, create system backups, schedules and tape allocation, establish/maintain access authorizations, perform installations, upgrades or replacements as required. All default software passwords shall be changed prior to moving to a production environment.