Service Description

Heavy Duty Security Co. shall operate, repair, and maintain systems, applications, and IT environments in support of applications and/or system components for various environments. Environments requiring O&M tasks may include pre-production, production, test, training, disaster recovery/fail over, or any other combination of IT accounts. O&M includes but is not limited to, preventive maintenance and scheduled maintenance, activities to retain or restore systems (such as testing, measurements, replacements, and adjustments), and other routine work required to maintain and/or enhance IT systems. Heavy Duty Security Co. may also provide software, infrastructure, platform, telecommunications, and storage as a service through a subscription or other means. Heavy Duty Security Co. may also be required to recommend best practice for requirements analysis, planning, design, deployment and ongoing operations management and technical support. Heavy Duty Security Co. shall also maintain a current and up-to-date library of all operational documentation, logs of operational events, maintenance of operational monitoring and management tools, operational scripts and operational procedures.