Service Description

Let Heavy Duty Security Co. take the heavy lifting out of managing your IT services with our IT Services Management Support Consult. Heavy Duty Security Co. shall be responsible for recommending and supporting the development of IT Service Management Plans, practices, infrastructures and systems utilizing industry best practices such as Information Technology Infrastructure Library (ITIL) to minimize negative impact on the IT enterprise. IT services management includes, but is not limited to: A. Change Management B. Release Management C. Configuration Management D. Incident Management E. Problem Management F. Service Desk Management G. Network and Application Monitoring Management H. Availability Management I. Capacity Management J. Event Management K. Data & Storage Management L. Service Level Agreements (SLA)