Heavy Duty Security Co. shall implement IT service management plans, practices, infrastructures and systems utilizing industry best practices such as ITIL to minimize negative impact on the IT enterprise. IT services management includes, but is not limited to:
A. Change Management
B. Release Management
C. Configuration Management
D. Incident Management
E. Problem Management
F. Service Desk Management
G. Network and Application Monitoring Management
H. Availability Management
I. Capacity Management
J. Event Management
K. Data & Storage Management